Signature Grand Tower

• Thank you for all your help with this delivery. I am very impressed with your service. I will recommend you to all my friends. - Michael Holohan, United Kingdom
• Thank you very much. I finally got the message that the order has been received by my father. It is so wonderful gift. I got his pic and beleived my eyes. Thank you very much once again. - Jane Baidya, United States
• Many thanks. My daughter is very plearsed with the Nibbles and Red Wine Hamper you have delivered to her. She said she loves the nibbles and the red wine is lovely - Susan Hughes, England.
• I was very pleased with your services. Will be telling all the South-Africans in Canada about you. - Sandra Walkden, Canada
• I have been informed by my father in Argentina that they just received the package that I ordered from you. Thank you very much for taking care of this issue. - Julio Muzio, Canada
• Thank you! All is excellent. Inform please me when it will be delivered. Thank you again. - Rashad Babaev, Russian Federation
• I want to thank you for providing such a swift service and the extra mile you go to for your customer's satisfaction. - MPHASIS & EDS LTD, United States

• We offer Standard Ground Shipping
• Standard Ground : Your gift will be delivered in 1-3 Business Days.
• We ship per each carrier’s rules and regulations and are bound to their policies.
• The cut off time is 12 PM EST (time in usa) Monday through Fridays.If we receive the order after that, we will proses your order on the next business day and inform you about it.
• Your order would be processed based on the success of your payment.
• The cut off times refer to the recipient's time zone.

Once the package has been handed to the shipping carrier that liability of the package no longer lies with Giftsnideas nor are we liable for lost or stolen merchandise. Giftsnideas has no control over a carrier’s actual delivery time or their decision if your location is considered "safe" to leave a package. If a delivery attempt has been made, the carrier will leave a notice which the recipient must follow.

Giftsnideas will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt

We suggest that the recipient contact the delivering carrier to verify where parcel was placed. If a package is returned for any reason without prior return authorization, no refund will be issued.

Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Refund Policy:

At Giftsnideas, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.

• Product Not Delivered.
• Mismatch of the Delivered Product with description on the website.
• Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.

Complaint Process:

At Giftsnideas, we make every effort to ensure that customer support resolve the customer issues fast and impeccable. Customer can raise their Complaints by sending email to customerservice@giftsnideas.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.

Refund process in 3 easy Steps:

• Customer should raise a Refund request within 30 days from the delivered date.
• After verifying all the order information, we process the request for cancellation.
• Post cancellation of the order, refund amount will reflect in your account within 5-7 business days.(Does not include Saturdays, Sundays and Holidays).

Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.