New York Cheesecake

• Thank you for an amazingly professional and kind service. I still cannot believe how easy it was to send a gift to Syria. The recipient loved the gift - Andre Hein, Chad
• This is the first year we have used your company and we want to thank you for your prompt service and notification of the delivery. - David Rosenbaum, United States
• My family received the gift right on time and was delighted! Your packaging and shipping are amazing. I will be a return shopper. Thank you for your excellent service - Susan Warren, USA
• Thank you very much for your service and support. Been a pleasure, will not hesitate to recommend you to my friends and family. Thank you for taking the extra effort to ensure this short notice requirement was met - Amit D, India
• Thanks ! I am really pleased with your prompt and efficient service. I will recommend you guys to every one I know. - Anoop Idicula, United States
• The addressee confirmed that she received the Package today. Appreciated your quick responses for the queries. - HARIDAS KARTHIKEYAN, United States
• Thank you! All is excellent. Inform please me when it will be delivered. Thank you again. - Rashad Babaev, Russian Federation

• We offer two types of shipping: Next Day Air, UPS 2 day.
• We use UPS or United States Postal Service to deliver the gifts.
• Next Day Air: Your gift will be delivered the next business day, by Air.
• UPS 2 day : Your gift will be delivered in 2 business days, by Air.
• For Alaska and Hawaii delivery, additional Shipping of $25
• and Saturday Delivery Shipping $29.99
• The cut off time is 3:30 PM usa, Monday through Friday and on Saturday 9 AM, to place your order so that it can be shipped the same day, and delivered as per the shipment method selected. If we receive the order after that, we will ship your order on the next business day and inform you about it.
• Your order would be processed based on the success of charging your credit card.

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Refund Policy:

At Giftsnideas, we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. Our Refund policy is applicable for the below cases.

• Product Not Delivered.
• Mismatch of the Delivered Product with description on the website.
• Late Delivery of Product, i.e., wrong date as we do not guarantee specific time for delivery.

Complaint Process:

At Giftsnideas, we make every effort to ensure that customer support resolve the customer issues fast and impeccable. Customer can raise their Complaints by sending email to customerservice@giftsnideas.com within 30 days from the delivery date. In case of any delivery issues, we request customers to send photos of the product's received and Order details.

Refund process in 3 easy Steps:

• Customer should raise a Refund request within 30 days from the delivered date.
• After verifying all the order information, we process the request for cancellation.
• Post cancellation of the order, refund amount will reflect in your account within 5-7 business days.(Does not include Saturdays, Sundays and Holidays).

Partial refunds shall be applicable in cases of Bad Delivery or Late Delivery, which is solely at the discretion of the company.