Singapore Romantic Hamper

FAQS

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remain very secure. We are also committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• Do you sell products at a discount?

Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our web pages.

• What is the purpose of the gift ideas section?

The gift ideas section gives you a chance to share your thoughts about good gift items with others. It also lets you get ideas about gifts that are appropriate for various occasions.

• Can I select gifts for my friends, my partner, and my parents from your Web site?

Yes, you can select gifts for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions and that way you will be taken to a page that features gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• I'm not a registered user. But I want to send gifts from your site. What shall I do?

You don't need to be a registered user in order to send gifts from our site. You may do so without becoming a registered user by making use of the 'Checkout without login' option on the page you are taken to upon clicking the 'Buy Now' button. However, if you want to become a registered user, click the 'Join Now' button on the same page and fill in and submit the information requested for. It is advisable to be a registered user because there are occasional special offers and promotions for registered users.

• Do I need to meet the shipping costs?

Yes. There is an additional cost for shipping based on the type of delivery. (Usually less than $10)

• Help

Shipping Policy

Return Policy

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.