Pearl Heart Jewelry Box

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• What are gift ideas?

If you have some ideas about suitable gifts for various occasions and recipients, you can post them in our website as a gift idea.

• Which are the occasions for which I can buy gifts from your site?

You can select gifts for anniversaries, birthdays, Easter, Father's Day, Mother's Day, for expressing gratitude, for showing your loving concern for a friend who is not keeping well, and almost all occasions you can imagine.

• How do I proceed once I have decided upon what to send?

Once you have decided upon the gift you want to send, click the 'Buy Now' button on the product page. You will be taken to a page where you will be given the option of either logging in and checking out the gift or checking out without logging in, depending on whether you are a registered user or not.

• How do I check the status of my order?

  If you would like to check the status of an existing order, you may call us at 1-651-204-0467 or E-mail us at

• Help

Shipping Policy

We usually ship each order within 2-3 business days. Personalized items are processed individually, therefore, these items can take a little longer to complete. We ship through USPS and the delivery happens within 5 working days. We ship orders from Monday to Friday for deliveries between Tuesday and Saturday. The exceptions are holidays.

Return Policy

Unfortunately due to the fact that these products are intended for a one time usage and many items are personalized, we cannot accept returns on any merchandise. All sales are final.

We are happy to replace any shipment not delivered or any product shipped in error.

Should you receive a damaged item, please call us at 1-651-204-0467 or mail us at with your invoice number. We will send out a replacement at no charge.

When you receive your replacement shipment, you will find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment. All claims must be made within 2 business days of shipment.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.