Grapes and Apples Basket

FAQS

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remain very secure. We are also committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• What is the purpose of the gift ideas section?

The gift ideas section gives you a chance to share your thoughts about good gift items with others. It also lets you get ideas about gifts that are appropriate for various occasions.

• Can I select gifts for my friends, my partner, and my parents from your Web site?

Yes, you can select gifts for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions and that way you will be taken to a page that features gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• What are the other ways I can checkout the gifts I chose?

You may use Google Checkout and Paypal for buying the gifts of your choice from our Web site.

• How long does it take for the gifts to be delivered after I place an order?

You can choose the shipping date during the checkout process. After your gift is shipped, it usually takes about 1-3 business days for the gifts to be delivered. Exception are mentioned during the checkout process.

• Help

Shipping Policy

Once your order has been received, we will begin processing your payment and will ship the order as soon as the payment has been collected. In all credit card payments, your account will not be charged until the gift is ready for shipment. We deliver your order in Philippines where you would like to send gifts.

All the orders are shipped and delivered by the next day, subject to you placing the order, before the cut-off time in Philippines. The cut-off time is 9:00 am 6 days a week. Orders to Manila Metro Areas will be delivered the same day if placed before the cutoff time.

We use our network of local florists and gift suppliers to deliver gifts to your loved ones across Philippines. If the recipient is not at home we will leave a message at the door and call the recipient to schedule an appointment.
This gift is being most carefully tracked by our customer service department and are given priority by the shipper.

If the shipping address is incomplete or incorrect, an extra $10 will be charged for re-attempted delivery.

Certain items like Cakes and balloons are not available for provincial areas. These are clearly marked in the product description

Return Policy

We have a 100% satisfaction guarantee. If the recipient is unhappy with the gift for any reason, then we send them a new one. We rarely - really almost never - have problems with gift quality. We also only ship top quality gifts to start with.

GiftsnIdeas is not responsible for shipping charges incurred when (1) the customer provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated delivery attempts, or (3) the customer or reseller does not promptly provide a corrected/new delivery address. If the shipper is forced to return a gift to us after 3 delivery attempts for any of the above reasons, the customer will be charged for the shipping and handling (but not for the gift itself). Giftsnideas.com will resend the gift to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time.

Perishable items like cakes can't be canceled once the order is approved.

Please call us at 1-651-204-0467 or mail us at

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.