18 Red Roses

FAQS

• How secure are the transactions?

Your financial transactions with us will be very secure because your credit card and personal details are transmitted over a 256 bit encrypted connection.See our security policy for more details.

• How can I get to know whether you have discounts for some product/products?

We often have discounts or promotional offers. The special offers can be found on the top left of our web pages.

• What is the purpose of the gift ideas section?

The gift ideas section gives you a chance to share your thoughts about good gift items with others. It also lets you get ideas about gifts that are appropriate for various occasions.

• Do you have gifts for different occasions and how do I select gifts that are appropriate for those?

Yes, we have gifts that are appropriate for many occasions. On the top left of every page, there are scroll-down boxes using which you can select countries and occasions.

• What are the credit cards that you accept?

We accept Mastercard, Visa, and American Express.

• I live in the United States. Can I send gifts to other countries?

Yes, presently we cater to four countries. The drop-down box on the top left of our web pages lists the countries we cater to.

• Help

Shipping Policy

• 1. We will deliver your order on the same day if we receive it by 11AM (time in Hong Kong)     Monday through Friday and on Saturday 10Am.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists of     Hong Kong.
• 4. Your credit card will be charged only after the order is delivered successfully.
• 5. The cut off times refer to the recipient's time zone

Return Policy

Customer satisfaction is the ultimate priority of Giftsnideas.com. Our policy is to Refund or Replace the order if the gifts you ordered from Giftsnideas.com did not meet your expectations.

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.