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FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• Do you sell products at a discount?

Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our web pages.

• How do I post a gift idea?

Use the scroll-down box on the top right to go to the suitable gift idea category. Once you reach the page that displays the gift idea category in question, click the link Create a new gift idea. That click will take you to a page where you can type in your Name, Country, email address (which will not be displayed), and a heading. Now you are all set to type in your gift idea and thus share it with others.

• How do I look for specific items suitable for specific occasions?

You may use the two scroll-down buttons on the top left of every page for selecting the country and the occasion (such as Valentine's Day, Mother's Day etc.). If you want to look for specific products you may use the Search box on the right top of every page.

• What are the credit cards that you accept?

We accept Mastercard, Visa, and American Express.

• Suppose I am dissatisfied with your service. What is your policy regarding that?

Dissatisfied customers may contact us either over the phone or by email. If you are dissatisfied with the service, we will replace the order or refund your money back.

• Help

Shipping Policy

• We deliver the products anywhere within the United States of America
• Shipping costs depend on the type, size and weight of the item.
• We use UPS, FedEx, DHL, USPS, and Freight.
• The "Delivery Estimate" is based on each product and is given at the end of each product description.
• After an order has shipped, you will receive a tracking information via email
  (Note: To speed delivery, shippers may not location-scan all of their shipments. When shipping volume is high, packages are processed in bulk, and the first time a package is scanned may be upon arrival at a regional hub near the destination, or even when the package is delivered. If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, please do not be concerned.)
• Your order would be processed based on the success of charging your credit card.

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.

Return Policy

Satisfaction Guaranteed!

• For returning any item please contact our customer service agent along with the order id, name, color, size, quantity and model number of the Gift, as well as any serial numbers (if any). They will guide you with the process.
• For further information on returns policy please go through the points below.
• Please inspect your merchandise before printing.
• We cannot accept returns on decorated or washed garments under any circumstances.
• Defective merchandise must have tape placed over the flaw before returning.
• Returns due to customer error will be subject to a restocking fee based on the quantity and nature of the products.There is a minimum restocking fee of $5.00 per order.
• All refused and unclaimed shipments are subject to a $5 restocking fee in addition to shipping charges.
• All claims for shortages, damages, etc. must be made within 48 hours of receipt of merchandise.
• No goods will be accepted for return after 10 days from the date of invoice.

Note: All returns are for refund only

Please call us at 1-651-204-0467 or mail us at

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.