Roses and Chocolates
- Thank you for an amazingly professional and kind service. I still cannot believe how easy it was to send a gift to Syria. The recipient loved the gift - Andre Hein, Chad
- I really appreciate your quick service. Thank you for making my sister's birthday special. She told me that she could not wait to have the cake with sugared flowers that you delivered today and she had it for lunch! - Najla H Machtoub, Lebanon.
- Thanks for your services which is apprecitate of dilverey on the time as per request. - sachin neetu, United Arab Emirates
- The addressee confirmed that she received the Package today. Appreciated your quick responses for the queries. - HARIDAS KARTHIKEYAN, United States
- Thanks for the exceptional service. Look forward to shopping with you again! - Sonam Chetal, India
- Thank you for informing me. I understand that you have managed to deliver the flowers having spoken to my friend. Thank you so much she loves the flowers. - Lavjit Grewal, United Kingdom
- Thank you for your great customer service! I shall certainly use your site. - Alexandra Seber, United Kingdom
- Your order will be delivered the same business day, if we receive it by 11 AM (time in ukraine) Monday through Saturday.
- If we receive the order after that, we will process it the next business day and inform you about it.
- We Use best local agent of ukraine to deliver your order
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.
Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
- Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.
- My item is deliver.thank you so much. i will be buy items in your company onliline in future. - DIVAL J GANDHI, India
- I just received an email from Amanda and she has tracked down her gift. Appreciate your professional and speedy response. - SIEW LUANG A M CHOO, Singapore
- I completely understand and really enjoyed using your service which I will use in the future and recommend to all my friends but next time. - Kholofelo Masenya, South Africa
- Thanks... I have got confirmation from my freind also. She is really happy and appreciated quality of roses. -Li Yan,India
- Thank you so much again for providing us with such an excellent efficient service. - Mr Richard Simmonds, United Kingdom
- Thank you for your response. I'm very delighted. The service given by your company is great! - Ahmad Adzam, United States
- I have been informed by my father in Argentina that they just received the package that I ordered from you. Thank you very much for taking care of this issue. - Julio Muzio, Canada
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