Soul of Russia Basket
- My friend informed me already. Thanks for a very reliable service. I will definitely use again. - ana ronquillo ronquillo, Singapore
- Thanks a lot I really appreciate your service and am very grateful for delivering the gift on time. Cheers and thanks a lot. - Ankur shrishrimal, United States
- Thank you very much! I am very pleased at how great yall have been! - Lindsay McHugh, United States
- Thank you very much! My daughter is thrilled with her chocolates which arrived promptly today.Sso glad I found your website. - Helena Archer, South Africa
- The addressee confirmed that she received the Package today. Appreciated your quick responses for the queries. - HARIDAS KARTHIKEYAN, United States
- Thanks for your services. I am again planning to send gift delivery to london on 16th/17th june for a child of 2 years old for birthday. please suggest. - mrinmoy chaudhury, India
- Thank you so much for your support. I came to know that she loved the flowers. I am gonna order another one in few minutes. - Lyakath, India
- Your order will be delivered the same business day, if we receive it by 2 PM (time in russia) Monday through Saturday.
- If we receive the order after that, we will process it the next business day and inform you about it.
- We Use best local agent of russia to deliver your order
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone
Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.
Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
- Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.
- Many thanks. My daughter is very plearsed with the Nibbles and Red Wine Hamper you have delivered to her. She said she loves the nibbles and the red wine is lovely - Susan Hughes, England.
- Thank you.. I was very happy with your services, which were carried out most professionally, and yes in the event, I will have no hesitations in using them again. - Zahid Rahim, United States
- I was very pleased with your services. Will be telling all the South-Africans in Canada about you. - Sandra Walkden, Canada
- Thanks for your services which is apprecitate of dilverey on the time as per request. - sachin neetu, United Arab Emirates
- Thanks for the exceptional service. Look forward to shopping with you again! - Sonam Chetal, India
- She received it today and is very happy with it, and so am I. Please let me know if I owe you anything. Thank you again. - Liliana Moroldo, United States
- Thanks so much for the prompt delivery and a big thanks for sending the special card hand written. Greatly appreciate your service. Will see you soon again. - Ms. Ella Zeng, China
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