- Thank you very much for your service and support. Been a pleasure, will not hesitate to recommend you to my friends and family. Thank you for taking the extra effort to ensure this short notice requirement was met - Amit D, India
- The addressee confirmed that she received the Package today. Appreciated your quick responses for the queries. - HARIDAS KARTHIKEYAN, United States
- Thank you very much for making this happen. It really means a lot for me. - V.Subaramaniam, United States
- That's fine, I am glad to know the delivery was successful. I called the recipient to ask about the delivery and I am satisfied. Thank you. - Shweta, United States
- Awesome! I just want to let you know that he already got the gift from your good service. Thank you very much. - Ruby Mercado, Canada
- Thank you so much for your support. I came to know that she loved the flowers. I am gonna order another one in few minutes. - Lyakath, India
- I want to thank you for providing such a swift service and the extra mile you go to for your customer's satisfaction. - MPHASIS & EDS LTD, United States
- We will deliver your order the Next Day to all major cities of Russia and CIS countries viz., Moscow, Kyiv (Kiev), Baku, Yerevan, Minsk, Chisinau, Astana, Bishkek (formerly Frunze), Dushanbe, etc., if we receive it by 2 PM (time in russia) Monday through Saturday (time in russia). If we receive the order after that, we will deliver it the next business day and inform you about it.
- It takes 48 hours for delivery to small cities and towns, and in some cases like where the delivery location is a small town or is very remote, it may take 72 hours for delivery.
- Delivery Charges for Moscow Extra $12
- We deliver only the finest quality of gifts and gift baskets through local agents in russia. When the delivery location is a small town or is very remote, we may have to use courier service or any other applicable means of transit to deliver the order to your dear ones and hence would take a longer time for delivery in such cases.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone i.e., in russia
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
Digital Picture Policy: We are offering digital picture service as an add-on service. Our delivery agent takes the picture of the recipient along with your Gift. The picture will be sent to you through ane-mail.
- The picture service is available in most large cities.
- The picture will be sent to you between 1 to 14 business days after the day of delivery.
- The picture delivery is not guaranteedbecause of the following cases
If you paid for the picture and it was not taken because of the above reasons, we will issue you a refund for the respective amount you paid for the picture only. No refunds will be made for the flower/gift delivery.
- The recipient declines our request to make a digital photo
- The recipient is not present at the delivery location at the time of delivery
- Our delivery agent does not have digital or analog camera or scanning equipment in the city of delivery (this happens mostly in small towns and vicinities of large cities)
While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.
Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
- Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.
- Thanks a lot I really appreciate your service and am very grateful for delivering the gift on time. Cheers and thanks a lot. - Ankur shrishrimal, United States
- Many Thanks. Just talked to the recipient and she loved everything. Have a great day. - marcelo sant'anna, United States
- Thank you very much! My daughter is thrilled with her chocolates which arrived promptly today.Sso glad I found your website. - Helena Archer, South Africa
- I just received an email from Amanda and she has tracked down her gift. Appreciate your professional and speedy response. - SIEW LUANG A M CHOO, Singapore
- Thank you! All is excellent. Inform please me when it will be delivered. Thank you again. - Rashad Babaev, Russian Federation
- Thank you for hte quick response the the issue. The flowers and chocolates were received and this time were very satisfoctory. - Rodney N Adams, United States
- Thank you so much. I really liked your service. I will definitely use this portal again. - Gandha Koneri, India
- On time Delivery
- No Hidden Costs
- Refund or replace if not satisfied
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- We accept Credit Cards