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- Thank you for your follow up. I definetely consider using your services again in future. - J.W. Hendriks, Netherlands
- Thank you very much! I am very pleased at how great yall have been! - Lindsay McHugh, United States
- Thank you so much for your excellent service, my neice has received my gift and is delighted with it. Once again thank you, I shall be returning in the future. Have a lovely Christmas. - Mrs C Dean, United Kingdom
- Thanks... I have got confirmation from my freind also. She is really happy and appreciated quality of roses. - Li Yan, India
- Awesome! I just want to let you know that he already got the gift from your good service. Thank you very much. - Ruby Mercado, Canada
- Thank you for your great customer service! I shall certainly use your site. - Alexandra Seber, United Kingdom
- I want to thank you for providing such a swift service and the extra mile you go to for your customer's satisfaction. - MPHASIS & EDS LTD, United States
- We will deliver your order the Next Day to all major cities of Russia and CIS countries viz., Moscow, Kyiv (Kiev), Baku, Yerevan, Minsk, Chisinau, Astana, Bishkek (formerly Frunze), Dushanbe, etc., if we receive it by 2 PM (time in russia) Monday through Saturday (time in russia). If we receive the order after that, we will deliver it the next business day and inform you about it.
- It takes 48 hours for delivery to small cities and towns, and in some cases like where the delivery location is a small town or is very remote, it may take 72 hours for delivery.
- Delivery Charges for Moscow Extra $12
- We deliver only the finest quality of gifts and gift baskets through local agents in russia. When the delivery location is a small town or is very remote, we may have to use courier service or any other applicable means of transit to deliver the order to your dear ones and hence would take a longer time for delivery in such cases.
- Your order would be processed based on the success of charging your credit card.
- The cut off times refer to the recipient's time zone i.e., in russia
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.
Digital Picture Policy: We are offering digital picture service as an add-on service. Our delivery agent takes the picture of the recipient along with your Gift. The picture will be sent to you through ane-mail.
- The picture service is available in most large cities.
- The picture will be sent to you between 1 to 14 business days after the day of delivery.
- The picture delivery is not guaranteedbecause of the following cases
If you paid for the picture and it was not taken because of the above reasons, we will issue you a refund for the respective amount you paid for the picture only. No refunds will be made for the flower/gift delivery.
- The recipient declines our request to make a digital photo
- The recipient is not present at the delivery location at the time of delivery
- Our delivery agent does not have digital or analog camera or scanning equipment in the city of delivery (this happens mostly in small towns and vicinities of large cities)
While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.
Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
- Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.
- My friend informed me already. Thanks for a very reliable service. I will definitely use again. - ana ronquillo ronquillo, Singapore
- Thank you. I have spoken to my wife and she said it was a good gift for her birthday. Thanks again and see you around Christmas and other spend Money. - Thomas Krukowski, United States
- She received it today and is very happy with it, and so am I. Please let me know if I owe you anything. Thank you again. - Liliana Moroldo, United States
- Thank you for informing me. I understand that you have managed to deliver the flowers having spoken to my friend. Thank you so much she loves the flowers. - Lavjit Grewal, United Kingdom
- Yes, thank you--my mother was delighted to receive it. I'll be in touch again regarding a Christmas gift. - Suzanne C Slade, United States
- Thank you so much for your support. I came to know that she loved the flowers. I am gonna order another one in few minutes. - Lyakath, India
- Thank you so much! You made gift giving fro 4,000 miles away easy! - Elana Grubbs, United States
- On time Delivery
- No Hidden Costs
- Refund or replace if not satisfied
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- We accept Credit Cards