TinTin - In America

FAQS

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

• How can I get to know whether you have discounts for some product/products?

• What is the purpose of the gift ideas section?

• Which are the occasions for which I can buy gifts from your site?

• I'm not a registered user. But I want to send gifts from your site. What shall I do?

• How do I check the status of my order?

Shipping Policy

• We offer Two types of shipping: Express Next Day and Standard Ground.
• We use FedEx, DHL or TNT Express mainly to deliver the gifts.
• Express Next Day : Your gift will be delivered the next business day.
• Standard Ground: Your gift would be delivered in 3 to 5 working days.
• The cut off time is 12 PM (time in netherlands) Monday through Fridays.If we receive the order after that, we will proses your order on the next business day and inform you about it.
• In France and Belgium we also deliver on Saturdays.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone.

Return Policy

We have a 100% satisfaction guarantee. If the recipient is unhappy with the gift for any reason, then we send them a new one. We rarely - really almost never - have problems with gift quality. We are very careful with our shipping - we only ship overnight and we do not ship over the weekend so the gift contents do not spoil. We also only ship top quality gifts to start with.

GiftsnIdeas is not responsible for shipping charges incurred when (1) the customer or reseller provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated delivery attempts, or (3) the customer or reseller does not promptly provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 3 delivery attempts for any of the above reasons, the customer or reseller will be charged for the shipping and handling (but not for the gift itself unless it consists of perishable items in which case 50% of the order value will be charged). Giftsnideas.com will resend the gift to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time.

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.