Neuhaus And Pink Rose

• Thank you for an amazingly professional and kind service. I still cannot believe how easy it was to send a gift to Syria. The recipient loved the gift — Andre Hein, Chad
• Many thanks. My daughter is very pleased with the Nibbles and Red Wine Hamper you have delivered to her. She said she loves the nibbles and the red wine is lovely — Susan Hughes, England.
• Thanks a million for delivering the gifts to my girl and translating my message from English to Russian did wonders — Peter, UK.
• My family received the gift right on time and was delighted! Your packaging and shipping are amazing. I will be a return shopper. Thank you for your excellent service — Susan Warren, USA
• Thank you for your prompt reply. I placed another order and it was delivered on time and in perfect condition once again. Since my billing address is a translation of a Japanese address, it could have been easily confused. But you did an excellent job. I will definitely bookmark your website! — Natsuko, Japan
• Thank you very much for your service and support. Been a pleasure, will not hesitate to recommend you to my friends and family. Thank you for taking the extra effort to ensure this short notice requirement was met — Amit D, India
• Thanks a tonne for your service and very prompt delivery. You have made my friend very happy — Renuel Santiago Sanchez, Chile

• We offer Two types of shipping: Express Next Day and Standard Express.
• We use FedEx, DHL or TNT Express mainly to deliver the gifts.
• Express Next Day : Your gift will be delivered the next business day.
• Standard Express: Your gift would be delivered in 3 to 5 working days.
• The cut off time is 12 PM (time in germany) Monday through Fridays.If we receive the order after that, we will proses your order on the next business day and inform you about it.
• In France and Belgium we also deliver on Saturdays.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone.

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.