Grandmother's Brag Book

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• What is the purpose of the gift ideas section?

The gift ideas section gives you a chance to share your thoughts about good gift items with others. It also lets you get ideas about gifts that are appropriate for various occasions.

• How can I locate the right gifts for the right persons?

The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• What are the credit cards that you accept?

We accept Mastercard, Visa, and American Express.

• How do I check the status of my order?

  If you would like to check the status of an existing order, you may call us at 1-651-204-0467 or E-mail us at

• Help

Shipping Policy

• 1. We can deliver same day to Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba if orders are received by 10AM. (time in Australia)     Monday through Friday. If we receive the order after that, we will deliver it the next business day and inform     you about it.
• 2. We can deliver next business day to Sydney, Melbourne, Canberra, Adelaide, Perth if we receive the order before 3 PM. (time in Australia)     Monday through Saturday. If we receive the order after that, we will deliver it the day after that and inform     you about it.
• 3. For hampers that are extra large, we have to ship via road (ground shipping). In such cases, we can deliver same day to Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba; next business day to Sydney; we need 2 days to deliver to Canberra, Melbourne; 3 days to Adelaide and 5 days to Perth, Hobart, Darwin.
• 4. We deliver only the finest quality of gift baskets and hamper gifts through professional couriers.
• 5. If the recipient cannot be reached, we will leave your order with a neighbour.
• 6. Your order would be processed based on the success of charging your credit card.
• 7. The cut off times refer to the recipient's time zone

Return Policy

We have a 100% satisfaction guarantee. If the recipient is unhappy with the gift for any reason, then we send them a new one. We rarely - really almost never - have problems with gift quality. We are very careful with our shipping - we only ship overnight and we do not ship over the weekend so the gift contents do not spoil. We also only ship top quality gifts to start with.

GiftsnIdeas is not responsible for shipping charges incurred when (1) the customer or reseller provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated delivery attempts, or (3) the customer or reseller does not promptly provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 3 delivery attempts for any of the above reasons, the customer or reseller will be charged for the shipping and handling (but not for the gift itself unless it consists of perishable items in which case 50% of the order value will be charged). Giftsnideas.com will resend the gift to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time.

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.