Fruity-festival!

FAQS

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remain very secure. We are also committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• How do I post a gift idea?

Use the scroll-down box on the top right to go to the suitable gift idea category. Once you reach the page that displays the gift idea category in question, click the link Create a new gift idea. That click will take you to a page where you can type in your Name, Country, email address (which will not be displayed), and a heading. Now you are all set to type in your gift idea and thus share it with others.

• How can I locate the right gifts for the right persons?

The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• How do I proceed once I have decided upon what to send?

Once you have decided upon the gift you want to send, click the 'Buy Now' button on the product page. You will be taken to a page where you will be given the option of either logging in and checking out the gift or checking out without logging in, depending on whether you are a registered user or not.

• My recipient did not get a gift which looked like the one I had sent. What will you do?

As soon as we ascertain the facts, we will replace your order or refund your money.

• Help

Shipping Policy

• 1. We can deliver same day to Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba if orders are received by 10AM. (time in Australia)     Monday through Friday. If we receive the order after that, we will deliver it the next business day and inform     you about it.
• 2. We can deliver next business day to Sydney, Melbourne, Canberra, Adelaide, Perth if we receive the order before 3 PM. (time in Australia)     Monday through Saturday. If we receive the order after that, we will deliver it the day after that and inform     you about it.
• 3. For hampers that are extra large, we have to ship via road (ground shipping). In such cases, we can deliver same day to Brisbane, Gold Coast, Sunshine Coast, Ipswich, Toowoomba; next business day to Sydney; we need 2 days to deliver to Canberra, Melbourne; 3 days to Adelaide and 5 days to Perth, Hobart, Darwin.
• 4. We deliver only the finest quality of gift baskets and hamper gifts through professional couriers.
• 5. If the recipient cannot be reached, we will leave your order with a neighbour.
• 6. Your order would be processed based on the success of charging your credit card.
• 7. The cut off times refer to the recipient's time zone

Return Policy

We have a 100% satisfaction guarantee. If the recipient is unhappy with the gift for any reason, then we send them a new one. We rarely - really almost never - have problems with gift quality. We are very careful with our shipping - we only ship overnight and we do not ship over the weekend so the gift contents do not spoil. We also only ship top quality gifts to start with.

GiftsnIdeas is not responsible for shipping charges incurred when (1) the customer or reseller provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated delivery attempts, or (3) the customer or reseller does not promptly provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 3 delivery attempts for any of the above reasons, the customer or reseller will be charged for the shipping and handling (but not for the gift itself unless it consists of perishable items in which case 50% of the order value will be charged). Giftsnideas.com will resend the gift to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time.

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.