Heart Shaped Arrangement of Roses

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• How do I post a gift idea?

Use the scroll-down box on the top right to go to the suitable gift idea category. Once you reach the page that displays the gift idea category in question, click the link Create a new gift idea. That click will take you to a page where you can type in your Name, Country, email address (which will not be displayed), and a heading. Now you are all set to type in your gift idea and thus share it with others.

• How do I look for specific items suitable for specific occasions?

You may use the two scroll-down buttons on the top left of every page for selecting the country and the occasion (such as Valentine's Day, Mother's Day etc.). If you want to look for specific products you may use the Search box on the right top of every page.

• Do I need to login in order to send gifts from your site?

You don't need to login. Registered users select the login and checkout option. Other users may select the checkout without login option. However, we would suggest you to create an account with us as there are occasional special offers for our Registered Users.

• My recipient did not get a gift which looked like the one I had sent. What will you do?

As soon as we ascertain the facts, we will replace your order or refund your money.

• Help

Shipping Policy

• 1. We will deliver your order on the same day if we receive it by 2PM (time in Spain)     Monday through Friday and 11AM (time in Spain) on Saturday.
• 2. If we receive the order after that, we will deliver it the next day and inform you about     it.
• 3. We deliver only the finest quality of flower arrangements through the best local florists of     Spain.
• 4. Your credit card will be charged only after the order is delivered successfully.
• 5. The cut off times refer to the recipient's time zone

Return Policy

Customer satisfaction is the ultimate priority of Giftsnideas.com. Our policy is to Refund or Replace the order if the gifts you ordered from Giftsnideas.com did not meet your expectations.

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.