FAQS
- How secure are the transactions?
Your financial transactions with us will be very secure because your credit card and personal
details are transmitted over a 256 bit encrypted connection.See our security policy for more
details.
- Do you have discounts and promotional offers?
Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are
clearly displayed on the top left of the pages in our Web site.
If you have some ideas about suitable gifts for various occasions and recipients, you can post
them in our website as a gift idea.
- Do you have gifts for different occasions and how do I select gifts that are appropriate for
those?
Yes, we have gifts that are appropriate for many occasions. On the top left of every page, there
are scroll-down boxes using which you can select countries and occasions.
- I'm not a registered user. But I want to send gifts from your site. What shall I do?
You don't need to be a registered user in order to send gifts from our site. You may do so without becoming a registered user by making use of the 'Checkout without login' option on the page you are taken to upon clicking the 'Buy Now' button. However, if you want to become a registered user, click the 'Join Now' button on the same page and fill in and submit the information requested for. It is advisable to be a registered user because there are occasional special offers and promotions for registered users.
- My recipient did not get a gift which looked like the one I had sent. What will you do?
As soon as we ascertain the facts, we will replace your order or refund your money.
Return Policy
Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.
Substitution Policy
While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.
Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
- Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Tervetuloa!
