FAQS
- Can I trust your site with my personal details?
We are committed to protecting your privacy. We do not disclose any information about you to
third parties. For more information see our Privacy Policy.
- Do you have discounts and promotional offers?
Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are
clearly displayed on the top left of the pages in our Web site.
- What is the purpose of the gift ideas section?
The gift ideas section gives you a chance to share your thoughts about good gift items with
others. It also lets you get ideas about gifts that are appropriate for various occasions.
- How can I locate the right gifts for the right persons?
The drop down boxes on the top left may be used for selecting the country and the gift occasion.
The connection between gift occasions and recipients is transparent.
- Once I decide to purchase the products, how can I make the payment?
You have three options. You may either use a credit card - Mastercard, Visa, or American Express - or Google Checkout, or pay pal.
- My recipient did not get a gift which looked like the one I had sent. What will you do?
As soon as we ascertain the facts, we will replace your order or refund your money.
Return Policy
Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.
Substitution Policy
While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.
Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.
Items may be substituted in the following cases:
- If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
- If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
- Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
- Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.
Tervetuloa!
