18 Red Roses

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• How can I get to know whether you have discounts for some product/products?

We often have discounts or promotional offers. The special offers can be found on the top left of our web pages.

• What are gift ideas?

If you have some ideas about suitable gifts for various occasions and recipients, you can post them in our website as a gift idea.

• How can I locate the right gifts for the right persons?

The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• Once I decide to purchase the products, how can I make the payment?

You have three options. You may either use a credit card - Mastercard, Visa, or American Express - or Google Checkout, or pay pal.

• How long does it take for the gifts to be delivered after I place an order?

You can choose the shipping date during the checkout process. After your gift is shipped, it usually takes about 1-3 business days for the gifts to be delivered. Exception are mentioned during the checkout process.

• Help

Shipping Policy

• We will deliver your order on the Next day if we receive it by 3PM UK Monday through Saturday.
• If we receive the order after that, we will deliver it the next business day and inform you about it.
• We deliver only the finest quality of flower arrangements and gift baskets through the best local florists/supplier of UK.
  Exceptions to Next Day Delivery: For Monday Deliveries orders have to be placed on Saturday (before 3PM).
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone

Return Policy

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer.

In the event of a non-delivery due to an incorrect address or incorrect recipient information supplied by you, or if the recipient specified by you refuses to accept the parcel, we reserve the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.