Pink Carnations in a Vase

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• Do you sell products at a discount?

Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our web pages.

• How do I post a gift idea?

Use the scroll-down box on the top right to go to the suitable gift idea category. Once you reach the page that displays the gift idea category in question, click the link Create a new gift idea. That click will take you to a page where you can type in your Name, Country, email address (which will not be displayed), and a heading. Now you are all set to type in your gift idea and thus share it with others.

• How do I look for specific items suitable for specific occasions?

You may use the two scroll-down buttons on the top left of every page for selecting the country and the occasion (such as Valentine's Day, Mother's Day etc.). If you want to look for specific products you may use the Search box on the right top of every page.

• What are the credit cards that you accept?

We accept Mastercard, Visa, and American Express.

• Can you say when exactly the gifts will be delivered after they are shipped?

Generally, it takes 1 to 3 business days after the item is shipped. However, there are special situations when they will take 4 to 5 business days for delivery. Such special cases will be mentioned in the product page.

• Help

Shipping Policy

• 1. We will deliver your order the next business day if we receive it by 4PM UK. Monday through Friday
• 2. If we receive the order after the cut off time, we will deliver it the next business day and inform you about it.
• 3. We deliver only the finest quality of gifts and gift baskets through local agents of UK.
• 4. Your order would be processed based on the success of charging your credit card.
• 5. The cut off times refer to the recipient's time zone i.e., UK
• 6. We use express courier service to deliver your gifts. So, kindly note that if nobody is available at the time of delivery, the shipper may leaver the gift with the neighbour. Please be aware of this.

Return Policy

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer.

In the event of a non-delivery due to an incorrect address or incorrect recipient information supplied by you, or if the recipient specified by you refuses to accept the parcel, we reserve the right to make a charge of a minimum of 50% of the original order for re-directing or re-sending the order

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.