Pure Essential

FAQS

• How secure are the transactions?

Your financial transactions with us will be very secure because your credit card and personal details are transmitted over a 256 bit encrypted connection.See our security policy for more details.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• What is the purpose of the gift ideas section?

The gift ideas section gives you a chance to share your thoughts about good gift items with others. It also lets you get ideas about gifts that are appropriate for various occasions.

• Can I select gifts for my friends, my partner, and my parents from your Web site?

Yes, you can select gifts for different kinds of recipients. Use the two drop-down boxes on the top left to select countries and occasions and that way you will be taken to a page that features gifts that are appropriate for a variety of occasions and for different kinds of recipients.

• How do I proceed once I have decided upon what to send?

Once you have decided upon the gift you want to send, click the 'Buy Now' button on the product page. You will be taken to a page where you will be given the option of either logging in and checking out the gift or checking out without logging in, depending on whether you are a registered user or not.

• Suppose I am dissatisfied with your service. What is your policy regarding that?

Dissatisfied customers may contact us either over the phone by calling us at 1-651-204-0467 or by emailing us. If you are dissatisfied with the service, we will replace the order or refund your money back.

• Help

Shipping Policy

• 1. We will ship your order on the same day if we receive it by 11AM (time in Netherlands)     Monday through Thursday and it would normally be delivered the next day. But,in some circumstances, although rare, it would take 2 days for delivery.
• 2. If we receive the order after that, we will ship it the next day for delivery within the next 2 days after that.
• 3.Your order would be processed based on the success of charging your credit card.
• 4. The cut off times refer to the recipient's time zone

Return Policy

We have a 100% satisfaction guarantee. If the recipient is unhappy with the gift for any reason, then we send them a new one. We rarely - really almost never - have problems with gift quality. We are very careful with our shipping - we only ship overnight and we do not ship over the weekend so the gift contents do not spoil. We also only ship top quality gifts to start with.

GiftsnIdeas is not responsible for shipping charges incurred when (1) the customer or reseller provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated delivery attempts, or (3) the customer or reseller does not promptly provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 3 delivery attempts for any of the above reasons, the customer or reseller will be charged for the shipping and handling (but not for the gift itself unless it consists of perishable items in which case 50% of the order value will be charged). Giftsnideas.com will resend the gift to a new address at the customer's request if the customer agrees to pay the shipping and handling charge a second time.

Please call us at 1-651-204-0467 or mail us at

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.