Gourmets and Cookie Basket

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• How do I post a gift idea?

Use the scroll-down box on the top right to go to the suitable gift idea category. Once you reach the page that displays the gift idea category in question, click the link Create a new gift idea. That click will take you to a page where you can type in your Name, Country, email address (which will not be displayed), and a heading. Now you are all set to type in your gift idea and thus share it with others.

• Do you have gifts that are appropriate for different occasions?

We have gifts that are ideal for occasions such as Easter, Father's Day, Mother's Day, birthdays, and anniversaries and a variety of other occasions.

• What are the other ways I can checkout the gifts I chose?

You may use Google Checkout and Paypal for buying the gifts of your choice from our Web site.

• My recipient did not get a gift which looked like the one I had sent. What will you do?

As soon as we ascertain the facts, we will replace your order or refund your money.

• Help

Shipping Policy

• We will deliver your order the next day (the delivery is possible same day in Sofia) if we receive it by 2PM (time in Bulgaria) Monday through Friday and 11AM (time in Bulgaria) on Saturday.
• If we receive the order after that, we will deliver it the next day and inform you about it.
• We deliver only the finest quality of gifts and gift baskets through local agents of Bulgaria.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

Return Policy

Error rendering included template at location [component://giftsnideas/webapp/giftsnideas/catalog/returnspolicy.ftl]: java.io.IOException: Error rendering thisView:[GenericEntity:ContentDataResourceView][characterSetId,null()][childBranchCount,null()][childLeafCount,null()][contentId,returns_policy_16710(java.lang.String)][contentName,Returns Policy Gifts to Bulgaria(java.lang.String)][contentTypeId,DOCUMENT(java.lang.String)][createdByUserLogin,narender(java.lang.String)][createdDate,2008-11-19 14:32:39.0(java.sql.Timestamp)][dataResourceId,13753(java.lang.String)][dataSourceId,null()][decoratorContentId,null()][description,null()][drCharacterSetId,null()][drCreatedByUserLogin,narender(java.lang.String)][drCreatedDate,2008-11-19 14:32:04.0(java.sql.Timestamp)][drDataCategoryId,null()][drDataResourceId,13753(java.lang.String)][drDataResourceName,Returns Policy Gifts to Bulgaria(java.lang.String)][drDataResourceTypeId,ELECTRONIC_TEXT(java.lang.String)][drDataSourceId,null()][drDataTemplateTypeId,NONE(java.lang.String)][drIsPublic,Y(java.lang.String)][drLastModifiedByUserLogin,narender(java.lang.String)][drLastModifiedDate,2008-11-19 14:32:04.0(java.sql.Timestamp)][drLocaleString,null()][drMimeTypeId,null()][drObjectInfo,null()][drRelatedDetailId,null()][drStatusId,CTNT_IN_PROGRESS(java.lang.String)][instanceOfContentId,null()][lastModifiedByUserLogin,narender(java.lang.String)][lastModifiedDate,2008-11-19 14:32:39.0(java.sql.Timestamp)][localeString,null()][mimeTypeId,null()][ownerContentId,null()][privilegeEnumId,null()][serviceName,Returns Policy Gifts to Bulgaria(java.lang.String)][statusId,CTNT_IN_PROGRESS(java.lang.String)][templateDataResourceId,null()] msg:org.ofbiz.service.GenericServiceException: Cannot locate service by name (Returns Policy Gifts to Bulgaria)

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.