The Wooden Connoisseur

FAQS

• Can I trust your site with my personal details?

We are committed to protecting your privacy. We do not disclose any information about you to third parties. For more information see our Privacy Policy.

• How can I get to know whether you have discounts for some product/products?

We often have discounts or promotional offers. The special offers can be found on the top left of our web pages.

• What are gift ideas?

If you have some ideas about suitable gifts for various occasions and recipients, you can post them in our website as a gift idea.

• Which are the occasions for which I can buy gifts from your site?

You can select gifts for anniversaries, birthdays, Easter, Father's Day, Mother's Day, for expressing gratitude, for showing your loving concern for a friend who is not keeping well, and almost all occasions you can imagine.

• How do I proceed once I have decided upon what to send?

Once you have decided upon the gift you want to send, click the 'Buy Now' button on the product page. You will be taken to a page where you will be given the option of either logging in and checking out the gift or checking out without logging in, depending on whether you are a registered user or not.

• Can you say when exactly the gifts will be delivered after they are shipped?

Generally, it takes 1 to 3 business days after the item is shipped. However, there are special situations when they will take 4 to 5 business days for delivery. Such special cases will be mentioned in the product page.

• Help

Shipping Policy

• We will deliver your order the Next Day if we receive it by 12PM South Africa Tuesday through Friday
• If we receive the order after that, we will deliver it the next business day and inform you aboutit.
• We deliver only the finest quality of gifts through the best local supplier of South Africa.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value (especially if the contents of the gift basket are perishable viz., fruits, flowers or cakes) towards material wastage and the shipping/delivery costs.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

Return Policy

Customer satisfaction is the ultimate priority of Giftsnideas.com. Our policy is to Refund or Replace the order if the gifts you ordered from Giftsnideas.com did not meet your expectations.

Please call us at 1-651-204-0467 or mail us at

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.