Special Occasion Vase

FAQS

• How secure are the transactions?

Your financial transactions with us will be very secure because your credit card and personal details are transmitted over a 256 bit encrypted connection.See our security policy for more details.

• Do you sell products at a discount?

Occasionally we sell some of our products at a discount. Such offers are clearly shown on the top right of our web pages.

• What is the purpose of the gift ideas section?

The gift ideas section gives you a chance to share your thoughts about good gift items with others. It also lets you get ideas about gifts that are appropriate for various occasions.

• Do you have gifts for different occasions and how do I select gifts that are appropriate for those?

Yes, we have gifts that are appropriate for many occasions. On the top left of every page, there are scroll-down boxes using which you can select countries and occasions.

• Do I need to login in order to send gifts from your site?

You don't need to login. Registered users select the login and checkout option. Other users may select the checkout without login option. However, we would suggest you to create an account with us as there are occasional special offers for our Registered Users.

• My recipient did not get a gift which looked like the one I had sent. What will you do?

As soon as we ascertain the facts, we will replace your order or refund your money.

• Help

Shipping Policy

We usually ship each order within 2-3 business days. Personalized items are processed individually, therefore, these items can take a little longer to complete. We ship through USPS and the delivery happens within 5 working days. We ship orders from Monday to Friday for deliveries between Tuesday and Saturday. The exceptions are holidays.

Return Policy

Unfortunately due to the fact that these products are intended for a one time usage and many items are personalized, we cannot accept returns on any merchandise. All sales are final.

We are happy to replace any shipment not delivered or any product shipped in error.

Should you receive a damaged item, please call us at 1-651-204-0467 or mail us at with your invoice number. We will send out a replacement at no charge.

When you receive your replacement shipment, you will find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). Following the instructions provided, return the damaged merchandise to us. Do not include anything else in your return shipment. All claims must be made within 2 business days of shipment.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.