Heavenly Moments

FAQS

• I am worried about identity thefts. Do you take every possible measure to ensure that it doesn't happen?

Yes. We use a 256 bit encrypted connection to make sure that the information that you give us remain very secure. We are also committed to your privacy and we do not disclose information about you to anybody. Please see our Privacy Policy and Security Policy.

• Do you have discounts and promotional offers?

Yes, occasionally we have promotional offers. Whenever we have promotional offers, they are clearly displayed on the top left of the pages in our Web site.

• How do I post a gift idea?

Use the scroll-down box on the top right to go to the suitable gift idea category. Once you reach the page that displays the gift idea category in question, click the link Create a new gift idea. That click will take you to a page where you can type in your Name, Country, email address (which will not be displayed), and a heading. Now you are all set to type in your gift idea and thus share it with others.

• How can I locate the right gifts for the right persons?

The drop down boxes on the top left may be used for selecting the country and the gift occasion. The connection between gift occasions and recipients is transparent.

• Once I decide to purchase the products, how can I make the payment?

You have three options. You may either use a credit card - Mastercard, Visa, or American Express - or Google Checkout, or pay pal.

• My recipient did not get a gift which looked like the one I had sent. What will you do?

As soon as we ascertain the facts, we will replace your order or refund your money.

• Help

Shipping Policy

• 1. We will deliver your order in 2 working days if we receive your order before 1 PM (time in Canada)     Monday through Saturday.
• 2. The gift baskets containing fruits will be delivered by Next Day Air so that the fruits are delivered fresh.
• 3. The gift baskets containing chocolates will be substituted with candies as they may melt due to heat during transit, (The chocolate substitutions only apply from June through September when it is too hot to ship chocolates.)
• 4. The orders placed within the cut off time will take 2dyas to be delivered.
• 5. If we receive the order after that, we will ship it the next business day and it will be delivered within the next 2days.
• 6. If the recipient cannot be reached, we will deliver the gift to a neighbor.
• 7. Any orders placed during the week prior and during a holiday will ship the first Tuesday after the holiday itself.
• 8. Your order would be processed based on the success of charging your credit card.
• 9. The cut off times refer to the recipient's time zone

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.

Return Policy

Customer satisfaction is the ultimate priority of Giftsnideas.com. Our policy is to Refund or Replace the order if the gifts you ordered from Giftsnideas.com did not meet your expectations.

Please call us at 1-651-204-0467 or mail us at

Depending on the country of delivery and the type of product our returns policy differs to a small extent. We have given a detailed returns policy for every product that we deliver and you can refer to this on the product page beside the product description. Our 100% guarantee stands in case of all our products and to all countries and you will be refunded or replaced in case of dissatisfaction.

Substitution Policy

While it is rare that we substitute your order components, there are times when substitution is required for items like flowers and baskets delivered by the local florist.

Whatever may be the case, our guarantee of quality gifts, fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• Sometimes, in cases like Teddy Bears or cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted . This will be done after informing you.
• Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.